Services provided at the UNCC-AA include:
- Planning and servicing of conferences and exhibition events;
- Interpretation;
- Protocol and visa;
- Catering;
- Sustainable Conferences;
- ICT;
- Health care;
- Security;
- Business Center and the UNCC-AA Memorabilia
Planning and Servicing of conferences and exhibition events
UNCC-AA provides a high standard meeting planning and servicing for all events. Planning work starts with allocating appropriate rooms/spaces and extends to arrangement of all logistical requirements so as to ensure prompt and efficient in-session services for each and every event.
For the smooth implementation of the ‘one-stop-shop’ concept, clients’ logistical requirements such as catering, technical support, and security are coordinated to ensure well-organized and successful events. Furthermore, clients get one point-of-contact for all their needs.
Over the years, client satisfaction has been proven with numerous events hosted at UNCC-AA, including high-profile ones such as the ICAO Global Aviation Training and Train Air Plus Symposium; World Hydropower Congress; Grand Challenges Annual Meeting of the Bill & Melinda Gates Foundation, the 17th Internet Governance Forum (IGF) amongst others. In general, UNCC-AA has been a host to several international association and corporate as well as government and non-governmental events.
Interpretation service
Interpretation service is the arrangement of simultaneous, consecutive, whispering, and escort/liaison interpretation services for all meetings, missions, conferences and official side events, seminars, and workshops.
UNECA currently provides simultaneous interpretation service in English, French, Arabic and Sign Language at headquarters, and for its sub-regional offices (SROs). Closed captioning service is also provided as part of interpretation services. In addition, remote simultaneous interpretation (RSI) service is being provided over Zoom and other platforms.
Protocol and Visa
Our Protocol and Visa Unit provides airport meet and greet, hotel accommodation and visa services as well as booking of VIP Lounge at Bole International Airport.
Ethiopian Ministry of Foreign Affairs authorizes the use of VIP lounge at Bole International Airport, depending on the rank of the official. If the guests qualify, Protocol can be approached to facilitate the use of the VIP lounge. Foreign embassies accredited to Ethiopia usually take care of their respective Ministers and high officials.
This relates to airport meet and greet service for newly recruited international staff members, as well as event participants. It involves providing assistance with immigration formalities, luggage identification, and ground transfers to hotels.
Rates are negotiated with selected hotels in Addis Ababa to serve as corporate rates. Based on the request of conference participants, hotel booking is arranged with selected hotels in Addis Ababa.
This involves processing of conference visas (on arrival or online), for conference participants who will attend events at UNCC-AA and request assistance in processing their visas.
Catering
Meeting everyone's satisfaction is catering for all occasions. Further to the spacious areas suited to banquets and grand receptions, at the UNCC-AA, an elegant partitionable dining room offers a variety of menus, from champagne reception to gala banquet!
Addis International Catering provides corporate catering at the UNCC-AA along with a wide range of supplementary services. With a capacity to serve guests at distinguished levels, Addis International Catering offers flexible and reliable catering service that reflects the needs of clients at the UNCC-AA. Whether you are organizing a corporate function, a seminar, a cocktail party or meal we ensure that all meetings and events are supplied with fresh, quality food and beverages through providing an extensive range of menu options.
Sustainable Conferences
Our Conference Centre, in alignment with other UN Conference Centres, is implementing initiatives to host sustainable conferences, in order to reduce environmental footprint, minimize waste, decrease pollution of air and water and ensure efficient use of paper. This includes the option of replacing plastic water bottles with glass-bottled water and water dispensers, replacement of projectors with latest technology screens, and high-definition cameras with an integrated video and audio system. This also includes the efficient use of energy, and improvement in other areas in conference services.
At the UNCC-AA, an award-winning printing service is offered based on clients’ demands. A print-on-demand facility is another initiative that remains available during conferences, which considers a shift from paper-based conferences to paper-smart conferences. In the interests of ECA hosting a sustainable conference, all participants are strongly encouraged to bring their own laptops or iPads with them, to reduce the environmental impact generated by using paper; participants are encouraged to rely on digital versions of conference documents that can be downloaded.
UNCC-AA - ICT services
The ICT facilities at UNCC-AA are unmatched in providing up-to-standard conferencing capabilities which to accommodate virtual and hybrid conferencing needs. Some of these ICT facilities include:
- Large high-tech functionalities LED screens in both plenary rooms – CR1 and CR2;
- Configuration of an ICT conference hybrid solution for conference production;
- Remote simultaneous interpretation (RSI) system over Zoom and other platforms;
- Enhancements of audio-visual projection in smaller conference rooms and the Large Briefing Room;
- Full fiber optics re-cabling/re-wiring of the UNCC-AA for a HD-high-speed connectivity;
- Media apps links, full web mainstreaming (YouTube, Facebook, etc.);
- Video distribution infrastructure for LBR, CR4 and CR5;
- Delivery of an e-Conference platform with a paper smart portal
- Pre and in-session IT support
Health Care
UN Health Care Center provides emergency medical services to those conference participants that are in need of medical support 24x7.
Security Services
The UNCC-AA is a secured environment. Highly trained UN security personnel provide security service supported by a variety of modern technologies.
ECA Souvenirs and Business Centre
The ECA Souvenirs and Business Centre at the UNCC-AA offers various services for conference participants such as document printing, scanning, computer-use and related services. It is also a shop to purchase different memorabilia items.